Conditions for Triggering E-mail Alerts
Follow these links to see the required preferences and formats for e-mail alerts.
See also Working with E-mails in Detail Lists.
Actions
These settings apply to incident, problem, project, failure analysis (FA) or customer support (CSI) actions.
- User Creates a New Action
- User Completes / Closes an Action
- User Updates an Action
- Action Due Date is Approaching or Past Due
Status Updates
Incidents
Problems and FRB Signoffs
- User Creates a New Problem
- User Assigns a New Owner to a Problem
- User is Assigned to Review a Problem Step
- FRB Reviewer Signs Off on a Problem Step
- FRB Reviewer Rejects the Closure of a Problem Step
- Closure Date for a Problem Step is Approaching or Past Due