E-mail Preferences for Status Updates

These alerts are sent from the user who initiates the update, unless a different address has been specified for E-mail - Single From Address. (See Steps for Configuring E-mail Alerts.)

Note: The formats required for these preferences are listed in Status E-mail Variables.

User Updates the Status of an Existing Action, Incident, Problem, Project or FA

• Boolean preferences:
• E-mail - Incident Status Update
• E-mail - Problem Status Update
• E-mail - Project Status Update
• E-mail - Action Status Update
• E-mail - FA Status Update
• Recipients: The user who updated the status, along with the recipients specified in the update dialog box. Preferences determine which check boxes are selected by default:
• E-mail - Incident Status Update Creator Checked
• E-mail - Incident Status Update Owner Checked
• E-mail - Incident Status Update Team Checked
• E-mail - Problem Status Update Creator Checked
• E-mail - Problem Status Update Owner Checked
• E-mail - Problem Status Update Team Checked
• E-mail - Project Status Update Owner Checked
• E-mail - Project Status Update Team Checked
• E-mail - Action Status Update Creator Checked
• E-mail - Action Status Update Associated Owner Checked
• E-mail - Action Status Update Team Checked
• E-mail - FA Status Update Creator Checked
• E-mail - FA Status Update Associated Owner Checked
• E-mail - FA Status Update Team Checked
• Formats:
• Detail Status - E-mail Message Format - Incident
• Detail Status - E-mail Message Format - Action
• Detail Status - E-mail Message Format - Problem
• Detail Status - E-mail Message Format - Project
• Detail Status - E-mail Message Format - FA