Status E-mail Variables
These variables (related to the status updates that users can add in incidents, actions, failure analysis, problems or projects) can be used in any of the following e-mail formats:
- Detail Status - E-mail Message Format - Action
- Detail Status - E-mail Message Format - Incident
- Detail Status - E-mail Message Format - FA
- Detail Status - E-mail Message Format - Problem
- Detail Status - E-mail Message Format - Project
| Variable | Description | Example |
|---|---|---|
|
%1 |
Status Added By (with link to send e-mail to user) |
Status Added By: John Smith |
|
%2 |
Date and Time |
Date & Time: 07/11/2013 02:23 PM |
|
%3 |
Associated Record |
Associated Incident: E1-103 |
|
%4 |
Status Text |
Status Text: Status description... |
|
| |
New Line |
Starts a new line in the message |
|
%DTX |
Detail Value* |
Text Detail: Value |
* Use %DTX to include information for one or more details from the parent incident, problem, project, action or failure analysis record. (See Managing Details.) For each detail, you'll need to specify X, the detail type ID. (See Using Detail Type IDs to find this number).