E-mail Variables for Incidents, Problems, Projects, FAs and CSIs
Incident E-mail Variables
These variables related to incident records can be used in any of the following e-mail formats:
- Detail Drop-down - E-mail Message Format - Incident
- Incident - E-mail Message Format - New
- Incident - E-mail Message Format - Closed
- Incident - E-mail Message Format - Customer Feedback
- Incident - E-mail Message Format - RMA Received
| Variable | Description | Example |
|---|---|---|
|
%1 |
Incident Number (with link to incident) |
Incident Report: #E1-115 |
|
%2 |
Incident Title |
Incident Title: Part Failed |
|
%3 |
Incident Created By (with e-mail link) |
Incident Creator: John Smith |
|
%4 |
Incident Created Date and Time |
Incident Created Date & Time: 07/12/2013 07:38 AM |
|
%5 |
Incident Owner |
Incident Owner: Robert Jones |
|
%6 |
Incident Part Number |
Incident System Part Number: 1001 |
|
%7 |
Incident Serial Number |
Incident System Serial Number: 2 |
|
%8 |
Incident Description |
Incident Description: Some part failure occurred... |
|
%9 |
Incident State |
Incident State: Closed |
|
%10 |
Incident Closed Date and Time |
Incident Closed Date & Time: 11/06/2018 08:01 AM |
|
%11 |
Incident Responsible Part (for all selected responsible parts) |
Incident Responsible Part: Fan: 1001; Power Supply: 1003; Brass Fitting: 1005 |
|
| |
New Line |
Starts a new line in the message |
|
%DTM |
Value of the selected option in a list detail* |
Detail Name: Selected Value |
|
%DTX |
Detail Value* |
Text Detail: Value |
* See "Using Detail Variables" for more information.
Problem E-mail Variables
These variables related to problem records can be used in any of the following e-mail formats:
- Detail Drop-down - E-mail Message Format - Problem
- Problem - E-mail Message Format - New
- Problem - E-mail Message Format - Closure Requested
- Problem - E-mail Message Format - Reject
- Problem - E-mail Message Format - Signed Off
| Variable | Description | Example |
|---|---|---|
|
%1 |
Problem Number (with link to problem) |
Problem: #E1-4 |
|
%2 |
Problem Created By (with e-mail link) |
Problem Creator: John Smith |
|
%3 |
Problem Created Date and Time |
Problem Created Date & Time: 07/11/2013 02:23 PM |
|
%4 |
Problem Owner (with e-mail link) |
Owner: Tom Smith |
|
%5 |
Problem Title |
Problem Title: Parts |
|
%6 |
Problem Description |
Problem Description: Part Reports |
|
| |
New Line |
Starts a new line in the message |
|
%DTM |
Value of the selected option in a list detail* |
Detail Name: Selected Value |
|
%DTX |
Detail Value* |
Text Detail: Value |
* See "Using Detail Variables" for more information.
Project E-mail Variables
These variables related to project records can be used with this e-mail format:
- Detail Drop-down - E-mail Message Format - Project
| Variable | Description | Example |
|---|---|---|
|
%1 |
Project Number (with link to project) |
Project: #E1-4 |
|
%2 |
Project Owner |
Project Owner: John Smith |
|
%3 |
Project Start Date and Time |
Project Start Date: 07/11/2013 02:23 PM |
|
%4 |
Project Title |
Project Title: Part Redesign |
|
%5 |
Project Scope |
Project Scope: To identify problems with the redesign process and implementation |
|
| |
New Line |
Starts a new line in the message |
|
%DTM |
Value of the selected option in a list detail* |
Detail Name: Selected Value |
|
%DTX |
Detail Value* |
Text Detail: Value |
* See "Using Detail Variables" for more information.
CSI E-mail Variables
These variables related to CSI records can be used with the following e-mail format:
- Detail Drop-down - E-mail Message Format - CSI
| Variable | Description | Example |
|---|---|---|
|
%1 |
Customer Support Information Number (with link to CSI) |
Incident Report: #E1-115 |
|
%2 |
Customer Support Information Author |
CSI Author: Tom Smith |
|
%3 |
Customer Support Information Shipment Date |
Shipment Date: 05/21/2013 03:32 PM |
|
%4 |
Customer Support Information Commission Date |
Commission Date: 05/26/2013 09:01 AM |
|
%5 |
Customer Support Information Decommission Date |
Decommission Date: 07/15/2013 04:44 PM |
|
%6 |
Customer Support Information System Configuration |
System Configuration: 867978, Part 1983 ver. 1 |
|
| |
New Line |
Starts a new line in the message |
|
%DTM |
Value of the selected option in a list detail* |
Detail Name: Selected Value |
|
%DTX |
Detail Value* |
Text Detail: Value |
* See "Using Detail Variables" for more information.
Failure Analysis E-mail Variables
These variables related to failure analysis records can be used in any of the following e-mail formats:
- Detail Drop-down - E-mail Message Format - FA
- Failure Analysis - E-mail Message Format - Work Order
| Variable | Description | Example |
|---|---|---|
|
%1 |
Failure Analysis Number (with link to failure analysis report) |
Failure Analysis Report: #E1-9 |
|
%2 |
Failure Analysis Created By |
Created By: John Smith |
|
%3 |
Failure Analysis Created Date and Time |
FA Report Open Date: 07/13/2013 01:23 PM |
|
%4 |
Incoming Part Number |
Incoming Part #: 5309a |
|
%5 |
Incoming Part Description |
Incoming Part Description: Parts |
|
%6 |
Incoming Serial Number |
Incoming Serial #: 867 |
|
%7 |
System Part Number |
System Part #: 5309b |
|
%8 |
System Part Description |
System Part Description: Parts |
|
%9 |
System Serial Number |
System Serial #: 1943 |
|
| |
New Line |
Starts a new line in the message |
|
%DTM |
Value of the selected option in a list detail* |
Detail Name: Selected Value |
|
%DTX |
Detail Value* |
Text Detail: Value |
* See "Using Detail Variables" for more information.
Using Detail Variables
Two variables — %DTM and %DTX — allow you to include information from details in your e-mail alerts. (See Managing Details.) They can be used in the formats listed above for each record type.
- Use %DTM for e-mail alerts that are triggered when a user selects an option from a detail list in an incident, problem, project, CSI or failure analysis record. (See Working with E-mails in Detail Lists.) It adds the name and selected value for the detail that triggered the e-mail alert.
- Use %DTX to include one or more details from the current incident, problem, project, CSI or failure analysis record. It adds the detail's text and value to the e-mail alert. For this variable, you'll need to specify X, the detail type ID. (See Using Detail Type IDs to find this number).