Action E-mail Variables
Use the following variables to format action e-mails for incidents, problems, projects, CSIs and failure analyses.
Incident Action E-mail Variables
These variables related to incident action records can be used in any of the following e-mail formats:
- Action - E-mail Message Format - New - Incident
- Action - E-mail Message Format - Updated - Incident
- Action - E-mail Message Format - Complete - Incident
| Variable | Description | Example |
|---|---|---|
|
%1 |
Action ID (with link to action) |
Action ID: #128 |
|
%2 |
Action Created By Name (with e-mail link) |
Action Creator: John Smith |
|
%3 |
Action Created Date and Time |
Action Created Date/Time: 07/12/2013 08:38 AM |
|
%4 |
Action Type |
Action Type: Incident Action |
|
%5 |
Associated ID (with link to incident) |
Incident Report: E1-115 |
|
%6 |
Action Due Date |
Action Due Date: 08/12/2013 |
|
%7 |
Action Complete Date |
Action Complete Date: 08/02/2013 |
|
%8 |
Action Description |
Action Description: Description... |
|
%9 |
Action Result |
Action Result: Result description... |
|
%10 |
Action Assigned to |
Assigned to: John Smith |
|
%I1 |
Incident Number (with link to incident) |
Incident Report: #E1-115 |
|
%I2 |
Incident Title |
Incident Title: Part Failed |
|
%I3 |
Incident Created By (with e-mail link) |
Incident Creator: John Smith |
|
%I4 |
Incident Created Date and Time |
Incident Created Date & Time: 07/12/2013 07:38 AM |
|
%I5 |
Incident Owner |
Incident Owner: Robert Jones |
|
%I6 |
Incident Part Number |
Incident System Part Number: 1001 |
|
%I7 |
Incident Serial Number |
Incident System Serial Number: 2 |
|
%I8 |
Incident Description |
Incident Description: Some part failure occurred... |
|
| |
New Line |
Starts a new line in the message |
|
%DTX |
Action Detail Value* |
Detail Text: Value |
|
%IDTX |
Incident Detail Value* |
Detail Text: Value |
* See "Using Detail Variables" for more information.
Problem Action E-mail Variables
These variables related to problem action records can be used in any of the following e-mail formats:
- Action - E-mail Message Format - New - Problem
- Action - E-mail Message Format - Updated - Problem
- Action - E-mail Message Format - Complete - Problem
| Variable | Description | Example |
|---|---|---|
|
%1 |
Action ID (with link to action) |
Action ID: #132 |
|
%2 |
Action Created By (with e-mail link) |
Action Creator: John Smith |
|
%3 |
Action Created Date and Time |
Action Created Time/Date: 07/12/2013 10:15 AM |
|
%4 |
Action Type |
Action Type: Problem Action |
|
%5 |
Associated ID (with link to problem) |
Problem: E1-4 |
|
%6 |
Action Due Date |
Action Due Date: 08/09/2013 |
|
%7 |
Action Complete Date |
Action Complete Date: 08/07/2013 |
|
%8 |
Action Description |
Action Description: Description... |
|
%9 |
Action Result |
Action Result: Result description... |
|
%10 |
Action Assigned To |
Assigned To: John Smith |
|
%R1 |
Problem Number (with link to problem) |
Problem: #E1-4 |
|
%R2 |
Problem Created By (with e-mail link) |
Created By: John Smith |
|
%R3 |
Problem Created Date and Time |
Problem Created Date & Time: 07/11/2013 02:23 PM |
|
%R4 |
Problem Owner (with e-mail link) |
Owner: Tom Smith |
|
%R5 |
Problem Title |
Problem Title: Parts |
|
%R6 |
Problem Description |
Problem Description: Part Reports |
|
| |
New Line |
Starts a new line in the message |
|
%DTX |
Action Detail Value* |
Detail Text: Value |
|
%RDTX |
Problem Detail Value* |
Detail Text: Value |
|
%PDTX |
Problem's Associated Project Detail Value* |
Detail Text: Value |
* See "Using Detail Variables" for more information.
Project Action E-mail Variables
These variables related to project action records can be used in any of the following e-mail formats:
- Action - E-mail Message Format - New - Project
- Action - E-mail Message Format - Updated - Project
- Action - E-mail Message Format - Complete - Project
| Variable | Description | Example |
|---|---|---|
|
%1 |
Action ID (with link to action) |
Action ID: #117 |
|
%2 |
Action Created By Name (with e-mail link) |
Action Creator: John Smith |
|
%3 |
Action Created Date and Time |
Action Created Time/Date: 07/12/2013 01:21 PM |
|
%4 |
Action Type |
Action Type: Project Action |
|
%5 |
Associated ID (with link to project) |
Project: E1-4 |
|
%6 |
Action Due Date |
Action Due Date: 08/21/2013 |
|
%7 |
Action Complete Date |
Action Complete Date: 08/13/2013 |
|
%8 |
Action Description |
Action Description: Description... |
|
%9 |
Action Result |
Action Result: Result description... |
|
%10 |
Action Assigned To |
Assigned To: John Smith |
|
%P1 |
Project Number (with link to project) |
Project: #E1-4 |
|
%P2 |
Problem Owner (with e-mail link) |
Project Owner: John Smith |
|
%P3 |
Project Start Date and Time |
Project Start Date: 07/11/2013 02:23 PM |
|
%P4 |
Project Title |
Project Title: Part Redesign |
|
%P5 |
Project Scope |
Project Scope: To identify problems with the redesign process and implementation |
|
| |
New Line |
Starts a new line in the message |
|
%DTX |
Action Detail Value* |
Detail Text: Value |
|
%PDTX |
Project Detail Value* |
Detail Text: Value |
* See "Using Detail Variables" for more information.
CSI Action E-mail Variables
These variables related to CSI action records can be used in any of the following e-mail formats:
- Action - E-mail Message Format - New - CSI
- Action - E-mail Message Format - Updated - CSI
- Action - E-mail Message Format - Complete - CSI
| Variable | Description | Example |
|---|---|---|
|
%1 |
Action ID (with link to action) |
Action ID: #203 |
|
%2 |
Action Created By Name (with e-mail link) |
Action Creator: John Smith |
|
%3 |
Action Created Date and Time |
Action Created Time/Date: 07/16/2013 11:16 PM |
|
%4 |
Action Type |
Action Type: CSI Action |
|
%5 |
Associated ID |
Customer Support: E1-9 |
|
%6 |
Action Due Date |
Action Due Date: 08/27/2013 |
|
%7 |
Action Complete Date |
Action Complete Date: 08/19/2013 |
|
%8 |
Action Description |
Action Description: Description... |
|
%9 |
Action Result |
Action Result: Result description... |
|
%10 |
Action Assigned To |
Assigned To: John Smith |
|
%C1 |
Customer Support Information Number |
CSI: #E1-9 |
|
%C2 |
Customer Support Information Author |
CSI Author: Tom Smith |
|
%C3 |
Customer Support Information Shipment Date |
Shipment Date: 05/21/2013 03:32 PM |
|
%C4 |
Customer Support Information Commission Date |
Commission Date: 05/26/2013 09:01 AM |
|
%C5 |
Customer Support Information Decommission Date |
Decommission Date: 07/15/2013 04:44 PM |
|
%C6 |
Customer Support Information System Configuration |
System Configuration: 867978, Part 1983 ver. 1 |
|
| |
New Line |
Starts a new line in the message |
|
%DTX |
Action Detail Value* |
Detail Text: Value |
|
%CDTX |
CSI Detail Value* |
Detail Text: Value |
* See "Using Detail Variables" for more information.
Failure Analysis Action E-mail Variables
These variables related to failure analysis action records can be used in any of the following e-mail formats:
- Action - E-mail Message Format - New - FA
- Action - E-mail Message Format - Updated - FA
- Action - E-mail Message Format - Complete - FA
| Variable | Description | Example |
|---|---|---|
|
%1 |
Action ID (with link to action) |
Action ID: #121 |
|
%2 |
Action Created By Name (with e-mail link) |
Action Creator: John Smith |
|
%3 |
Action Created Date and Time |
Action Created Time/Date: 07/12/2013 09:32 AM |
|
%4 |
Action Type |
Action Type: Failure Analysis Action |
|
%5 |
Associated ID |
Failure Analysis: E1-3 |
|
%6 |
Action Due Date |
Action Due Date: 08/21/2013 |
|
%7 |
Action Complete Date |
Action Complete Date: 08/13/2013 |
|
%8 |
Action Description |
Action Description: Description... |
|
%9 |
Action Result |
Action Result: Result description... |
|
%10 |
Action Assigned To |
Assigned To: John Smith |
|
%F1 |
Failure Analysis Number |
Failure Analysis Report: #E1-3 |
|
%F2 |
Failure Analysis Created By |
Created By: John Smith |
|
%F3 |
Failure Analysis Created Date and Time |
FA Report Open Date: 07/13/2013 01:23 PM |
|
%F4 |
Failure Analysis Incoming Part Number |
Incoming Part #: 5309a |
|
%F5 |
Failure Analysis Incoming Part Name |
Incoming Part Description: Parts |
|
%F6 |
Failure Analysis Incoming Serial Number |
Incoming Serial #: 867 |
|
%F7 |
Failure Analysis System Part Number |
System Part #: 5309b |
|
%F8 |
Failure Analysis System Part Name |
System Part Description: Parts |
|
%F9 |
Failure Analysis System Serial Number |
System Serial #: 1943 |
|
| |
New Line |
Starts a new line in the message |
|
%DTX |
Action Detail Value* |
Detail Text: Value |
|
%FDTX |
Failure Analysis Detail Value* |
Detail Text: Value |
* See "Using Detail Variables" for more information.
Using Detail Variables
The following variables allow you to include information from details in your action e-mails. (See Managing Details.) They can be used in the formats listed in the preceding sections for each record type.
- Current action. To include one or more details from the current action, use %DTX.
- Parent records. To include one or more details from parent records, use %IDTX (incident), %RDTX (problem), %PDTX (project), %CDTX (CSI) and %FDTX (failure analysis).
For each of these variables, you'll need to specify X, the detail type ID. (See Using Detail Type IDs to find this number).
Related Topics and Links
- Configuring E-mail Message Formats
- E-mail Variables for Incidents, Problems, Projects, FAs and CSIs
- Status E-mail Variables