FA E-mail Preferences

XFRACAS provides options for sending various types of e-mail alerts to support the repair or replacement of failed parts.

User Updates an RMA Received Date for a Failed Part

For incidents that have been assigned to a problem, these settings notify the problem owner that a return materials authorization (RMA) has been received for a failed part so he/she can initiate and/or track its repair or replacement. The RMA can be entered on either the Incident or Failure Analysis page.

• Boolean preference: E-mail - RMA Received to Problem Owner
• Recipient: Problem owner
• Format: Incident - E-mail Message Format - RMA Received (see "Incident E-mail Variables")

User Wants to Initiate a Request for an SAP Work Order

These settings allow users to notify a specified recipient to initiate a request for a remanufacturing work order (or similar record) from an enterprise resource planning system such as SAP.

• Boolean preference: E-mail - FA SAP Work Order Request
• Recipient: Defined by E-mail - SAP Work Order Request To
• Format: Failure Analysis - E-mail Message Format - Work Order (see "Failure Analysis E-mail Variables")

Customer Requests Feedback on an FA Report Associated with an Incident

These settings send an e-mail to a specified recipient to notify him/her to send a copy of the report to the customer. The e-mail is sent when the incident status changes from open to closed.

Note: For these e-mails, the Customer Requested Feedback option must be selected on the Incident page and the Report Sent to Customer option must be deselected on the Failure Analysis page.

• Boolean preference: E-mail - Incident Customer Requested Feedback
• Recipient: Defined by E-mail - Customer Requested Feedback Notify To
• Format: Incident - E-mail Message Format - Customer Feedback (see "Incident E-mail Variables")