E-mail Preferences for Problems and FRB Signoffs

E-mails for problems and failure review boards (FRBs) are sent from the user who initiates the activity (e.g., creates a new problem, closes problem, etc.), unless a different address has been specified for E-mail - Single From Address. (See Steps for Configuring E-mail Alerts.)

Note: The formats required for these preferences are listed in "Problem E-mail Variables."

User Creates a New Problem

• Boolean preference: E-mail - Problem Creation
• Recipient: Problem owner, unless he/she is also the problem creator
• Format: Problem - E-mail Message Format - New

User Assigns a New Owner to a Problem

• Boolean preference: E-mail - Problem Owner Reassigned
• Recipient: Problem owner (new and previous), unless he/she is also the problem creator
• Format: Problem - E-mail Message Format - New

User is Assigned to Review a Problem Step

• Boolean preference: E-mail - Reviewer Added to FRB
• Recipient: The reviewer who was added to the FRB
• Format: Problem - E-mail Message Format - Closure Requested

FRB Reviewer Signs Off on a Problem Step

• Boolean preferences:
• E-mail - Send Problem Signed Off
• E-mail - Problem Signed Off by FRB (All)
• Recipients:
• Problem owner and reviewer
• The rest of the FRB, if E-mail - Problem Signed Off by FRB (All) is True
• Format: Problem - E-mail Message Format - Signed Off

FRB Reviewer Rejects the Closure of a Problem Step

• Boolean preference: E-mail - Problem FRB Rejected
• Recipients: Problem owner and all FRB members
• Format: Problem - E-mail Message Format - Reject

Closure Date for Problem Step is Approaching or Past Due

Note: The DIU Service must be running to send e-mail alerts based on the calendar date.

• Boolean preference: E-mail - Problem FRB Not Signed Off
• Recipients: FRB reviewers
• Format: Problem - E-mail Message Format - Closure Requested
• In addition, the following preferences determine how often reminder e-mails are sent to FRB reviewers once a Completed Date has been entered for a problem step:
• E-mail - FRB After Requested Closure in X Days Offset - the number of business days after closure when a reminder e-mail is sent to reviewers who have not yet signed off on the step.
• E-mail - Remind FRB After Requested Closure Every X Days - the interval, in days, for sending additional e-mail reminders to reviewers (for the final step only).

If E-mail - Group Problem FRB Not Signed Off is True, only one reminder e-mail will be sent to a user for all problem steps for which he/she is an FRB reviewer; otherwise, individual e-mails will be sent for each step.