System/Component Information Area
The System/Component Information area of the Incident page is displayed only if the incident type is "Serialized Incident" or "Part Incident" or if there are details within this section.
Serial Number,
Part Number and Version - the specific serialized
system or part that the incident pertains to. (See Part
and Serial Number Selection Utilities.)
If you choose to specify this info, it cannot be changed after
the incident is saved.
- System Status
- the current operational status of the system (e.g., "Running,"
"Down - Waiting on Parts," etc.). This may change
over time as you take steps to address the incident. Click
the History icon,
, to view a list of all system statuses
saved for the incident. This field is always shown for serialized
incidents. An application admin can choose whether to show
it for part incidents. - Time Metrics - (e.g., "System Hours," "Number of Starts" and "kW Run Hours"). You can report up to three time/usage metrics for the system at the time of the incident. Depending on the settings for the current entity, these may be populated or calculated automatically based on other available information.
- Unit Location
- the location of the system at the time of the incident.
- If this field is enabled for the current entity and you have permission, you can select from a list of locations predefined by an application admin.
- If you don't specify a location and a customer support information (CSI) record is available for the system, the same location for the CSI will be assigned to the incident upon save. In addition, the Incident Occurrence Date must be after the commission date on the CSI and before the decommission date.
- Under Warranty - if a CSI record is available for the system, this field specifies whether the system was under warranty at the time of the incident. If you have permission to override the automatic warranty determination, this will be a radio button that you can change if appropriate.
- System Down Event - whether the incident caused system downtime. If a CSI record is available for the system, this will be used to calculate the estimated hours (i.e., total possible usage minus the downtime).