Part and Serial Number Selection Utilities

XFRACAS provides utilities to help you choose serialized systems for incident and customer support (CSI) records. A similar utility allows you to select parts for part incidents.

Serialized Incidents and CSI Records

You can choose a system based on its serial number or on a part.

To choose a system from a list of serial numbers:

  1. Leave both the SerialNumber and Part Number fields blank and click the Find icon, Find, next to the Serial Number field.
  2. In the dialog box that appears, choose a serial number from the Available Parts drop-down list, which contains all of the serialized systems that have been created for your entity.
  3. Click Select to update the record.

To choose a system from a list of parts:

  1. Leave both the SerialNumber and Part Number fields blank and click the Find icon, Find, next to the Part Number field.
  2. In the dialog window that appears, choose a part from the Available Parts drop-down list, which contains all of the system templates (top-level parts) that have been created for your entity.
    • If you select a part that is associated with more than one serialized system, you will be provided with a list of systems to choose from. In this case, click Select to close the dialog box and then click Select again to update the record.
    • If you select a part that is not associated with a serialized system, XFRACAS will indicate this. In this case, click Cancel.

To choose a system if you know some or all of a serial or part number:

Type the entire serial or part number, or just a portion of this number, in the appropriate field and then click the Find button.

  • If only one match is found, both the serial and part number will be updated automatically in the record.
  • If multiple matches are found, you will be provided with a list of systems to choose from. In this case, click Select to update the record.

Part Incidents

To choose a part from a list of all parts in the entity:

  1. Leave the Part Number field blank and click the Find icon, Find.
  2. In the dialog box that appears, choose a part number from the Available Part Numbers list.

Note: The Available Part Numbers utility displays the first 1,000 parts in your entity.

  1. If necessary, use the Filter tool to find the part:
    1. Type the part number or name, or a portion of either, in the Part field, to search all available parts.
    2. Click the Filter button or press Enter.
    3. Choose one of the matching parts from the list.
  2. Click Select to update the record.

To choose a part if you know some or all of its name or number:

Type the part name or number, or a portion of either, in the Part Number field and then click the Find icon, Find.

  • If only one match is found, the part number and name will be updated automatically.
  • If multiple matches are found, you will be provided with a list of parts to choose from. In this case, choose the appropriate part and click Select to update the record.

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