Integer Preferences
CSI - Hours Decimal Places: The number of decimal places displayed in time figures in the Customer Support page.
CSI - Operational Availability Decimal Places: The number of decimal places that the Operational Availability percentage in the Customer Support page will be rounded to.
CSI - Warranty Months: These preferences set the number of months in the warranty period in the Customer Support page, if company-specific values have not been specified on the Companies page.
- CSI - Warranty Months from Commission
- CSI - Warranty Months from Shipment
CSI - X Warranty Days for Repaired/Replaced Parts: The number of parts that were repaired or replaced in the last X days. This information will display below the associated incidents on the Customer Support page.
Max
Units/Day: These preferences set the maximum amount of
time/usage (e.g., hours, miles, kilometers, cycles, etc.) that
a serialized system may accumulate in a single day. The max value
for Time Metric 1 is used in the Customer Support page to make
sure the "Estimated System Hours" calculation does not
exceed the maximum possible per day. It is also used if you have
selected to auto-populate Time Metric 1 in the
Note that the max values for Time Metric 2 and 3 are relevant only if you are using a custom report that requires these inputs, or a custom method for extracting reliability data for analysis in Weibull++.
- Incident - Max Units/Day - Time Metric 1
- Incident - Max Units/Day - Time Metric 2 (only for custom functionality)
- Incident - Max Units/Day - Time Metric 3 (only for custom functionality)
Default Due Dates and Closure Dates: These preferences specify the number of days from today's date to set as the default due date for a new action or the default closure dates for new problems.
- Action - Default Due Date Offset by X Days
- Problem - Expected Closure Date Offset
- Problem - Requested Closure Date Offset
Preferences that specify the number of business days for e-mails based on calendar date are covered in the following topics:
- "Closure Date for Problem Step is Approaching or Past Due"
- "Action Due Date is Approaching or Past Due"
These preferences set the number of days that records will be
highlighted in the
- Portal - Action Due Date Highlight Offset (days prior to the action due date)
- Portal - Incident Due Date Highlight Offset (days after the incident occurrence date)
- Portal - Problem Due Date Highlight Offset (days prior to the problem requested closure date - if the requested closure date is turned off, then the due date is calculated)
- Portal - Problem to Review Due Date Highlight Offset (days prior to the problem review due date)
- Portal - Project Due Date Highlight Offset (days prior to the project due date)
XFRACAS - Description Number of Lines Displayed: The default height for description fields (i.e., the maximum number of lines of text that can be visible without scrolling). For descriptions that are configurable detail fields, you can override this for a specific field by setting the Number of Lines Displayed in the detail properties.
Reports - Filter Display Max
Columns: The maximum number of optional columns that a
report created in the
XFRACAS - System Search Timeout: The maximum amount of time, in seconds, that the application can spend searching for a part in a system.
Diagnostics - Number of Exception Items Displayed: The maximum number of items the Diagnostics page can display on a single page.
Active Directory - Maximum Groups to Display: The maximum number of groups that will be displayed when loading Active Directory groups.