Watches and Alerts

Automated alerts can be an effective tool to facilitate communication and track the status of assigned responsibilities.

Alerts can be sent via e-mail, SMS text message and/or ReliaSoft portal messages, depending on the Receive automated alerts preference specified for your personal user account.

• Alerts via portal message are always available in any database.
• Alerts via e-mail or SMS are only available if they are enabled for the database, and a valid SMTP server has been defined. (See Enable Alerts via E-mail or SMS.)

Alerts can be sent for:

• Any resource that you have personally subscribed to “watch.” (See Subscribing to a Watch.)
• Action resources, under any of the following conditions:
  • You have personally subscribed to watch the action.
  • You are the action’s creator, person responsible or assigned reviewer/approver and the database has been configured to auto-subscribe a watch for that role. (See Action Alert Preferences.)
  • You are assigned via the Action Monitors window. (See Action and Gate Monitors.)
• Project Planner gates, under either of the following conditions:
  • You have personally subscribed to watch the gate.
  • You are assigned via the Gate Monitors window.
• Change logs you have been assigned to approve in XFMEA/RCM++. (See Electronic Approval Tracking in the XFMEA/RCM++ documentation.)