String Preferences

To open the Preferences  page, choose Admin > Configure > Preferences.

About Page

These preferences specify information that displays on the XFRACAS About page.

• Administrator Name
• Administrator Phone
• Company Name
• Company Homepage Link: This the anchor text for the link. The URL is specified in the "XFRACAS - Company Homepage" URL preference.

E-mails

These preferences specify the formats of e-mail alerts. 

• To learn how variables are used in e-mails, see Configuring E-mail Message Formats.
• To see which formats apply for specific types of e-mails, follow the links in Conditions for Triggering E-mail Alerts.

Criticality Metrics

These preferences define the formulas used to calculate the criticality metrics for an incident or problem. (See Configuring Criticality Metrics.)

• Criticality - Incident Actual
• Criticality - Incident Potential
• Criticality - Problem Base CIN
• Criticality - Problem Current CIN

Time / Usage Metrics

These preferences specify the formulas used to calculate the value of one time/usage metric based on the value entered for another. The behavior also depends on the "Display Time Metric" and "Always Auto-calculate Time Metric" preferences, and what the user enters in the incident page. (See Time Metric Calculations.)

• Incident - Time Metric 1 Formula
• Incident - Time Metric 2 Formula
• Incident - Time Metric 3 Formula

Dates

These preferences specify the formats for dates. Note that this should match the IIS culture setting on the web server in order for dates in charts to be displayed correctly.

• XFRACAS - Date Format - Short: Displays only the date and not the time. The default format is MM/dd/yyyy (e.g., 03/01/2017).
• XFRACAS - Date Format - Long: Displays the time along with the date when applicable. The default format is MM/dd/yyyy hh:mm tt (e.g., 03/01/2017 01:00 PM).
• If the "XFRACAS - Display Time in 24 Hour Format" Boolean preference is True, remove the "tt" segment from the long date format (e.g., MM/dd/yyyy hh:mm will display 03/01/2017 13:00).
• If you want to display only the date (without the time), set to the same format as the short date field (e.g., MM/dd/yyyy) or set the "XFRACAS - Display Time with Date Fields" Boolean preference to False.

Other

Problem - Default Owner: The user who will be assigned by default as the owner for new problems.

XFRACAS Decimal Separator: The text (usually a period or comma) used to indicate the decimal place in both input and output.

XFRACAS Thousands Separator: The separator (usually a comma, period or space) used to separate groups of thousands in both input and output.

XFRACAS - Web Page Title Suffix: The text that will be displayed at the end of the title in the browser caption bar (e.g., "Proprietary and Confidential Information").

Exchange ADS Path: The Active Directory Services Path used for an LDAP connection to the GAL (Global Address List). (See Entering an ADS Path.)