Configuring E-mail Message Formats
The "E-mail Message Format" preferences in the String Preferences area of the Preferences page (Admin > Configure > Preferences) use variables to specify which information is included in each type of e-mail.
For example, this is the default format for e-mails sent when a new action is assigned from within an incident: %1|%2|%3|%4|%5|%6|%8.
It results in e-mails like the following:
New Action
Assigned
Action ID: 2268
Action Creator: JOHN SMITH
Action Created Date/Time:
07/12/2013 08:37 AM
Action Type: Incident Action
Incident Report: E1-16118
Action Due Date: 07/20/2013
Action Description: This
is a sample description.
You can replace the default with your own custom format that uses any of the variables that are available for incident action e-mails. For example, if you specify a custom format like this:
%I1 - %1|%2|%10|%6|%8|Acme Industries - Internal Use Only
It results e-mails like the following:
New Action
Assigned
Incident Report: E1-16118 - Action
ID: 2268
Action Creator: JOHN SMITH
Assigned To: JILL ENGINEER
Action Due Date: 07/20/2010
Action Description: This
is a sample description.
Acme Industries - Internal Use Only
- See E-mail Variables for Incidents, Problems, Projects, FAs and CSIs for a list of variables for e-mails that apply to those record types.
- See Action E-mail Variables for a list of variables for incident, problem, project, CSI, and failure analysis action e-mails.
- See Status E-mail Variables for a list of variables that apply to status updates for incidents, actions, failure analysis, problems or projects.