DIU Service

The XFRACAS Data Import Utility (DIU) is a Windows service that must run on the web server in order to do the following:

• Process files in the import queue, based on the schedule specified on the Data Import page.
• Trigger e-mail notifications based on calendar date (e.g., E-mail - Incident Action Due Date, etc.).

New in Version 2021, the DIU must also be running to support two new features:

• E-mail notifications about account access. These e-mails warn users that their account access will be suspended if they fail to log in within a specified number of days. (See Disabling Account Access Due to Inactivity.)
• Daily e-mail digests. This digest contains a list of records that have changed within the past 24 hours. It is subscription based. (See Getting Notified when Records Are Updated in the user help.)

For instructions on how to start the DIU service, consult the Implementation Guide.

The current status of the DIU service will be displayed at the top of the Data Import page. This page also displays a log of actions performed by the service (DIU Log).

IMPORTANT: If you have a load balanced environment with multiple web servers, the DIU service should run on only one of the servers.