Conditions for Triggering E-mail Alerts

Follow these links to see the required preferences and formats for e-mail alerts.

See also Working with E-mails in Detail Lists.

Actions

These settings apply to incident, problem, project, failure analysis (FA) or customer support (CSI) actions.

• User Creates a New Action
• User Completes / Closes an Action
• User Updates an Action
• Action Due Date is Approaching or Past Due

Status Updates

• User Updates the Status of an Existing Action, Incident, Problem, Project or FA

Incidents

• User Creates a New Incident
• User Assigns a New Owner to an Incident
• User Closes an Incident

Problems and FRB Signoffs

• User Creates a New Problem
• User Assigns a New Owner to a Problem
• User is Assigned to Review a Problem Step
• FRB Reviewer Signs Off on a Problem Step
• FRB Reviewer Rejects the Closure of a Problem Step
• Closure Date for a Problem Step is Approaching or Past Due

FA Reports

• User Updates an RMA Received Date for a Failed Part
• User Wants to Initiate a Request for an SAP Work Order
• Customer Requests Feedback on an FA Report Associated with an Incident