Technical Support

The configurable settings for your XFRACAS implementation will be set and maintained by users with administrative permissions within XFRACAS. If you have questions about these settings, the About page in XFRACAS (Options > Help > About) displays the name and e-mail address for your primary administrative contact.

For organizations with an active maintenance agreement, we provide technical support for software-related issues via a network of regional offices and partners/distributors throughout the world. Visit http://www.reliasoft.com/about/contact-us to get contact details for technical support worldwide.

When Requesting Tech Support

When you contact us to request technical support, please be prepared to provide the following information:

• Your phone number and e-mail address.
• The build version of your implementation (displayed on the About page).
• The name and version of your web browser.
• What you were doing when the problem occurred and exactly what happened. Please include the specific wording of any message(s) that appeared.

Note: Technical support representatives are available to assist you with any questions you may encounter when using ReliaSoft software. We also offer reliability consulting services if your support needs are broader. Additionally, we offer a comprehensive selection of reliability training courses that cover both underlying principles and the application of software tools.