Start the DIU Service

The XFRACAS Data Import Utility (DIU) is a service that must run on the web server in order to use any of the following features:

• E-mail notifications that are triggered based on calendar date (e.g., E-mail - Incident Action Due Date, etc.).
• Data imports that have been scheduled to run via the Data Import page in the website.

New in Version 2021, the DIU must also be running to support two new features:

• E-mail notifications about account access. These e-mails warn users that their account access will be suspended if they fail to log in within a specified number of days. (See "Disabling Account Access Due to Inactivity" in the admin help.)
• Daily e-mail digests. This digest contains a list of records that have changed within the past 24 hours. It is subscription based. (See "Getting Notified when Records Are Updated" in the user help.)

IMPORTANT: If you have a load-balanced environment with multiple web servers, the DIU service should run on only one server.

1. From Start, search for “Services” and open the Services window.
2. In the list of local services, right-click XFRACAS DIU and select Properties.
3. On the Log On page, enter the credentials for the account that XFRACAS runs as on the web server (see Establish a Service Account for the Application).
4. On the General page, set the Startup type to either Automatic or Automatic (Delayed Start). Then click Start to start the service.

The current status of the DIU service will appear at the top of the Data Import page.

If you need to modify the settings for the DIU service, you can edit Service.xml on the web server. By default, this file is installed in the bin folder for the XFRACAS website (e.g., C:\inetpub\wwwroot\XFRACAS\bin). Typically, this will not be necessary unless you receive specific instructions from ReliaSoft Support.