Map and Import Existing Records (if Applicable)

Map Existing Records

If you need to import records from an existing system, you must first identify how the data will be mapped to available record types in XFRACAS. For example, “trouble tickets” in your previous system might be mapped to “incidents” in XFRACAS.

Note that within XFRACAS:

• Each Project can contain multiple Problems.
  • Each Problem can contain multiple Incidents.
    • Each Incident can contain multiple Failure Analysis records.

Projects, Problems and Incidents can be created independently of each other and relationships can be created between them later.

A Failure Analysis record can only be created from an existing Incident.

Customer Support records (CSIs) are applicable only if you are tracking serialized systems. Each CSI can have multiple associated Incidents.

Import Existing Records

If you need to import records from an existing system, make sure you have mapped the data to relevant XFRACAS records and data fields (see "Map Existing Records" and "Detail Fields" ).

Then you can use the Data Import page to import the records via XML. There are two ways to get an appropriate XML template:

• Go to the page in XFRACAS and export a sample XML file.
• Consult the full DTDs installed on the web server (e.g., C:\inetpub\wwwroot\XFRACAS\DTD): Incident.dtd, Problem.dtd, Project.dtd FailureAnalysis.dtd and UnitCommissioning.dtd.

For more information, see “Data Import Page” in the admin help.