Technical Support

ReliaSoft reliability software products are renowned for their ease of use and unparalleled after sale support. For users with an active maintenance agreement, we provide technical support for software-related issues via a network of regional offices and partners/distributors throughout the world.

You can request assistance directly from within the software by choosing File > Help > E-mail Support. This creates an e-mail message that is pre-populated with information about your license and operating system, which the technical support representative will need for troubleshooting the issue.

To get contact details for technical support worldwide, choose File > Help > Contact Technical Support or visit https://support.hbmprenscia.com.

When Requesting Support

When you contact us to request technical support, please be prepared to provide the following information:

Note: Technical support representatives are not reliability consultants, and their assistance is limited to technical issues that you may encounter with the software tools. To get assistance with your analysis from a subject matter expert, please contact Reliability Consulting Services. HBM Prenscia also offers a comprehensive selection of training courses that cover both the underlying principles and theory, as well as the applicable software tools. For details, visit https://www.reliasoft.com/services/training-courses.

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