Start the ReliaSoft Service
The ReliaSoft Service is an optional utility that is installed with SEP. If the application admin(s) want to use the service to send alerts for actions based on calendar date (e.g., when the action is due in X days), you will need to make sure the service is running on the web server. (For instructions on how to configure the settings, see SEP Admin Page in the SEP help.)
To start the ReliaSoft Service on the SEP web server:
- From Start, search for “Services” and open the Services window.
- In the list of local services, right-click ReliaSoftService and select Properties.
- On the Log On page, enter the credentials for an account that the service can run as. We recommend using an account that does not expire, such as the application service account (see Establish a Service Account for the Application).
- On the General page, set the Startup type to either Automatic or Automatic (Delayed Start). Then click Start.
The current status of the service (Running, Not Running or Not Found) will be displayed on the SEP Admin page.
- By default, this service is configured to not run from 8 to 10 p.m. each day that can be used for routine database maintenance and backups (StopProcessingTime = 20:00:00 and MinutesToHoldProcessing = 120). To change these settings, edit serviceConfig.xml on the web server.
- By default, this file is installed in the “bin” folder for the SEP website (e.g., C:\inetpub\wwwroot\SEP\bin).