Uninstallation and Deactivation

If you wish to stop using all of the ReliaSoft desktop applications on this computer, you can perform the following steps:

  1. Make sure you do not have any ReliaSoft desktop applications currently open.
  2. Open the Windows Control Panel and click Programs and Features (or use the search box in the Windows Start menu to find and select Add or Remove Programs).
  3. In the Uninstall or change a program window, double-click ReliaSoft [Version] and follow the prompts.
  4. If you have installed the HBM Prenscia Licensing Administration tool, you can follow similar steps to uninstall it.

If you are using ReliaSoft-hosted licensing (i.e., if you received a license key and activated specific application(s) on your computer), you also have the option to deactivate one or more applications without performing a complete uninstall. Depending on your license type, there may be a limit to the number of computers and users for which a ReliaSoft desktop application can be activated at the same time with the same license key. Therefore, if you do not plan to continue to use a ReliaSoft application on a particular computer (or for a particular user), it is very important to deactivate it. The license server will prohibit future activations that would exceed the license key's limits. If you do not free up activations that are no longer being used, the license may be unavailable for later activation on other computers and/or for other users.

For example, a Named User License permits the user to activate the application on one computer at any given time. If you need to change computers, you must deactivate from the old computer before you will be able to activate on the new one.

There are three ways to deactivate ReliaSoft desktop applications:

  • Upon Uninstall: When you uninstall the ReliaSoft desktop application suite (e.g., ReliaSoft 2022, Synthesis 11, etc.), you will be prompted to deactivate all applications for all users on that computer. If you are not able to complete the deactivation at that time (e.g., because you do not have a network connection to the ReliaSoft license server), you will need to contact technical support for assistance.

  • Deactivation Without Uninstall: You can use the License Manager to deactivate just the current application. Choose File > Help and click the License Manager link. Detailed instructions are presented in the License Manager topic.

  • Contact Us: If you were unable to deactivate during the uninstall, or if you did not uninstall and no longer have access to the computer, you will need to contact technical support for assistance.

Related Topics and Links